Troubleshooting

No events appear in Real Data Mode

  1. Confirm that Real Data Mode is selected and the intended source is enabled.
  2. For WooCommerce, confirm that the order status is processing or completed.
  3. For a review or comment, confirm that it is approved. Pingbacks and trackbacks are excluded.
  4. Confirm that the event date falls inside the selected look-back window.
  5. Check Settings → TrueProof → Show on and view a page that matches the rule.
  6. Wait three minutes for the event cache, or clear the relevant WordPress/cache-plugin cache.
  7. While logged out, open /wp-json/trueproof/v1/events. If it is blocked, review security, REST API and caching rules.

A source is unavailable

WooCommerce and EDD sources require the corresponding plugin to be active. Completed EDD sales and new-user registrations are Pro sources and require a valid Pro licence.

Simulation events appear

Check whether Simulation Mode is selected. It generates explicitly worded sample events for preview and always shows a visible “Demo” label. Switch to Real Data Mode before using the widget to display supported customer activity.

Pro will not activate or validate

  1. Copy the key exactly and confirm that the site can make outbound HTTPS requests to wptrueproof.com.
  2. Check whether the key is already active on the maximum number of sites.
  3. Deactivate the old site before moving a licence.
  4. Check whether the annual licence period has expired.

Checkout does not open

Try once in a private browser window and note the reference shown with any error. Do not retry rapidly. Email [email protected] with the reference, page URL, approximate time, browser and selected plan. Never send card details or your WordPress password.

Still stuck?

Email [email protected] with your WordPress version, PHP version, TrueProof version, active data-source plugin, selected mode/source/display rule, the REST endpoint result and the steps needed to reproduce the issue.